FAQs

by quynh
  • What is your exchange policy?

We accept exchanges on regular priced items, depending on inventory availability. If you would like to exchange an item, send an email to support@uniondesignnyc.com. We will inquire with the boutique about available inventory and arrange shipping if an exchange is possible.

Exchanges must meet the following requirements::

i. Available inventory has been confirmed with the boutique.

ii. Exchange is initiated and mailed back by the customer within 30 days of delivery date.

iii. The item is returned to the boutique within 14 days of the order date. We suggest mailing your package as soon as possible to ensure it gets there on time.

iv. The item(s) is new, unworn, unwashed and in original packaging with tags attached.

v. The following items are not eligible for exchange: intimates/lingerie, swimwear, cosmetics, hair items, hats or earrings.

Due to their discounted nature, we cannot guarantee exchanges on Sale or Make an Offer items. Exchanges are subject to item availability and each boutique’s unique policy. If the necessary size is not available, the item will be considered final sale.

  • How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

  • Why Is There A Pending Charge On My Account?

The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We’ll only charge when the product ships to you.

  • Are Payments Secure?

ABSOLUTELY YES. At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet. 

  • Can I cancel/make changes to the order I just placed?

It is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 1-2 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

  • How much is the shipping cost ? 

Generally speaking, the total shipping cost will depend on the following factors: 

The shipment method you choose (we offer USPS Standard Shipping : $4.99)

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

  • How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

  • I can only order one product at a time – is it coming in multiple shipments when i order more than one product? 

Due to the limitation of the shipping service, we have to ship each package individually so each package has to pay for shipping separately.

We’ll send your orders within 3 business days and give you tracking numbers.

  • Is all of your merchandise new?

Yes, all of our merchandise is new and not worn.

  • How do i check the status of my order?

To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking “View Your Order” on either your order confirmation or shipping confirmation emails.